Refund Policy

Billing & Payment Policy

We believe in transparent, fair billing practices. This policy outlines our payment terms and refund guidelines.

Payment Terms

For most projects, we structure payments as follows:

Deposit: A 25-50% deposit is required to begin work. This covers materials and initial labor costs.
Progress Payments: For larger projects, payments may be scheduled at project milestones.
Final Payment: Remaining balance is due upon project completion, before final walkthrough.

Cancellation Policy

If you need to cancel a project:

Before Work Begins: Full refund of deposit, minus a 5% processing fee.
During Work: Refund based on percentage of work completed, minus cost of materials ordered.
After Completion: No refunds are available once the project is complete and approved.

Disputed Charges

If you believe there is an error in your invoice, please contact us within 10 business days of receiving the statement. We will investigate and resolve any discrepancies promptly.

Warranty Work

Our work is backed by a warranty on craftsmanship. If issues arise within the warranty period due to our workmanship, we will repair them at no additional cost. This warranty does not cover damage caused by normal wear, homeowner modifications, or external factors.

Questions About Billing

If you have questions about your invoice or payment terms, please contact us at info@tjcleanit.com or call (435) 634-0526.